ABOUT THE EXPERIENCE
What can I expect from the event?
Things are getting strange again in Hawkins and rumour has it that the Hawkins Lab is back in the research business. Your favourite intrepid heroes might need some help getting to the bottom of this latest supernatural mystery. Explore a medley of Stranger Things locations and fan-favourite moments. Enjoy immersive photo ops, engaging interactivity, and delicious food and drink themed to the show (available for purchase).
Where is the experience located?
The experience will be held at Yas Island, Abu Dhabi (opposite Etihad Arena) - precise location here.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
The total experience will take between 60-75 minutes, with the walk-through portion lasting around 40 minutes. You’re then welcome to stay and hang in the Mix-Tape as long as you’d like!
Will food and beverage be available on site for purchase?
Yes, you will be able to purchase food and beverage at this event.
Is there parking available?
Yes, there will be parking available.
Do I need to have watched all episodes of Stranger Things?
No, it's not essential - but it will enhance your experience if you do.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Is there a dress code?
Dressing up for the occasion is highly encouraged. Note: full face coverings including masks and dangerous items and imitation weapons (guns, swords, knives, axes, chains, etc.) are not permitted entry into the experience.
Will there be interaction with the performers?
Yes! We encourage you to interact with the actors to fully immerse yourself in the experience.
Will there be merchandise for sale?
Yes, there will be an opportunity to buy exclusive merchandise at the experience.
ABOUT TICKETS
Where can I get tickets?
In the Fever App, available on Google Play and the Apple App Store
On the Fever website
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App (available on Google Play and the Apple App Store) or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (available on Google Play and the Apple App Store). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the "Tickets" section. If you don't have the app installed, you can download it from Google Play or the Apple Store. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. No refunds are permitted under any circumstances. For more information, you can consult our T&Cs.
ABOUT ACCESS TO THE EVENT
Do I need to arrive at the start of my scheduled session?
We ask that all guests arrive at least 15 minutes prior to their ticketed start time. If you intend to enter with a group of friends, please make sure you purchase for the same session time and your full party is together before checking in.
What happens if I arrive late?
Registration and ticket validation will close 5 minutes before the session's start time. If you arrive after this time, you’ll need to speak to a member of the Experience Team, who will assist you in joining the next available pulse (subject to capacity and management discretion).
Is the venue wheelchair accessible?
Yes, the event is being held in an accessible wheelchair venue.
Can I purchase POD and POD Companion tickets?
Yes, POD tickets can be purchased both online and directly at the venue box office. A complimentary POD Companion ticket will be automatically added to each POD ticket purchase, free of charge.
What are the prohibited items at the experience?
Please note that the following items are not allowed inside the experience:
Bags larger than 30 x 30 x 15cm
No outside food and drink
Professional cameras and recording equipment
Laptops and tablets
Selfie sticks and tripods
Will there be strobe lights?
This experience contains sequences of flashing lights, which may affect customers who are susceptible to photosensitive epilepsy or other photo sensitivities. Guest discretion is advised.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.
Can I smoke or vape?
Smoking and vaping is not permitted; we ask that you are also respectful of other guests.
Will restrooms be available on site?
This venue has restrooms - please ask our staff on site for indications.
Can I take photos or record the experience?
Taking photos and videos during the experience is not allowed, but there will be plenty of opportunities for that in the post-experience area.
Is there a Lost & Found?
Yes - please ask the staff on the day if they have found your belongings.
Is there an age requirement?
This experience contains mature language and graphic imagery and effects, and is recommended for ages 5+. Children under the age of 13 must be accompanied by an adult (18+) in possession of a valid ticket with the same date and session time. To enter with friends and family, please purchase tickets in the same transaction.
