About the experience
What can I expect from the event?
Things in Hawkins are getting weird again, and there are rumors that the Hawkins National Laboratory is back to its old tricks. Your favorite heroes need a little help to get to the bottom of this new supernatural mystery. Explore a series of iconic Stranger Things locations and relive some of the fans' most beloved moments. Enjoy immersive photo ops, interactive sets, and delicious themed food and drinks inspired by the series.
Where is the experience located?
The Stranger Things exhibition is located at Expo Reforma (Av. Morelos 67, Juárez, Cuauhtémoc, 06600 Mexico City, CDMX).
Is the experience indoors or outdoors?
The experience takes place indoors with air conditioning, inside Expo Reforma.
How long does the experience last?
You'll enjoy over one hour of immersive and interactive activities.
What are the operating hours?
TBC
How often are the sessions?
Sessions start every 30 minutes. Each session forms two groups that begin 15 minutes apart, according to each visitor's arrival time.
Is the visit on foot?
Yes, the experience is entirely on foot. If you have any questions about accessibility, contact us here.
Do I need to have watched all the episodes of Stranger Things?
It's not required, though if you have, the experience will be much more fun.
Will there be strobe lights?
Yes, some parts include flashing lights that could affect guests with photosensitive epilepsy or sensitivity to flashes.
Will food and drinks be available for purchase?
Yes, you can buy snacks, soft drinks, and alcoholic beverages in the Mix-Tape area.
Will official merchandise be available?
Yes, you'll be able to purchase exclusive items during the experience.
Can I go back to areas I've already passed through?
No, once you move forward, you can't return to previous areas.
What's the minimum number of people per session?
Each session requires a minimum of 9 people to take place. If the group is smaller, participants will enter with the next available group.
Will there be additional sessions?
We can't guarantee extra dates. Check the official experience page for updated availability.
Does the experience include virtual reality?
No, this experience does not include virtual reality.
Tickets
How can I buy my tickets?
Can I buy tickets directly at the venue?
TBC
How much do tickets cost?
TBC
What types of tickets are there?
TBC
From what age do children pay?
Children pay from age 5. Children under 5 are not allowed to enter.
🔄 Changes, cancellations, and refunds
Can I change the date/time or upgrade/downgrade my ticket?
TBC
Can I transfer my tickets to someone else?
Yes. You can transfer them for free from the Fever app. Just tap "Transfer tickets" and follow the instructions.
What is the refund policy?
Tickets are non-refundable, except under exceptional circumstances. If you think your case applies, contact us and include the order number so our support team can review it.
Do I need to print my tickets?
No. You can show the QR code directly from your phone in the Fever app. You'll also find it in the purchase confirmation email.
I can't find my tickets—what should I do?
Check the "Tickets" section in the Fever app. If they don't appear, make sure you're logged in with the same account used for the purchase. If you still can't find them, contact us.
🚪 Entry
Do I need to arrive at the start of my session?
Yes, we recommend arriving 15 minutes before your scheduled time to guarantee entry.
What happens if I arrive late?
Ticket validation closes 5 minutes before the session starts. If you arrive after that, we can't guarantee your access.
Can children attend?
The experience is recommended for ages 12 and up. Children under 12 must be accompanied by an adult. Children under 5 are not allowed to enter.
What is the dress code?
We recommend comfortable clothing, as this is an interactive experience.
Can I use my phone during the experience?
Yes. You can take photos and share them, as long as you don't disturb other visitors. Professional cameras and tripods are not allowed.
📵 Prohibited items
What items are prohibited?
- Outside food or drink
- Pets (service dogs only)
- Drones, lasers, or flashlights
- Illegal substances or equipment
- Flammable items (fireworks, explosives, etc.)
- Any kind of weapon (including replicas or sprays)
- Selfie sticks or tripods
- Baby strollers
- Professional cameras with detachable lenses
- Unauthorized promotional material
đź’ˇ Other details
Are food or drinks allowed inside?
No. Consumption is only allowed at the end, in the Mix-Tape area, where options will be available for purchase.
Is there a coat check?
There is no coat check service. Large luggage is not allowed, though small backpacks are permitted after passing security screening.
Can I bring animals?
No, except for properly identified service dogs.
Are there restrooms and air conditioning?
Yes, the venue has both.
Do you have wheelchairs available?
TBC
Is there parking?
TBC
What if I need assistance or need to leave early?
Staff will be available throughout the experience. Just let them know and they will guide you to the exit.
đź’¬ Contact and other topics
Do you offer press passes or collaborations?
TBC
Are there sponsorship opportunities or collaborations with influencers?
Yes. We're looking for creative ambassadors who are passionate about Stranger Things. Contact us at the same email.
Is there Wi-Fi at the venue?
TBC
