Question 1

What can I expect from Stranger Things: The Experience?

Accepted Answer

Things in Hawkins are getting strange again, and there are rumors that the Hawkins National Lab is back in the research game. Your fearless favorite heroes need a little help to get to the depths of this latest supernatural mystery. Explore a set of iconic Stranger Things locations and relive some of the fans' most beloved moments. Enjoy immersive opportunities for photos, interactive environments, and delicious food and themed drinks from the series.

Question 2

Where will the experience take place?

Accepted Answer

The Stranger Things exhibition is located in the parking lot of Shopping Eldorado (Av. Rebouças, 3970 - Pinheiros neighborhood, São Paulo - SP ZIP code: 05402-600).

Question 3

Is the experience held indoors or outdoors?

Accepted Answer

The experience will take place in the parking lot of Shopping Eldorado.

Question 4

How long does the experience last?

Accepted Answer

You will enjoy over an hour of immersive and interactive experiences.

Question 5

What are the operating hours?

Accepted Answer

You can visit the Stranger Things immersive experience from Tuesday to Saturday from 10 AM to 9 PM (last entry at 9:15 PM) and on Sundays and holidays from 10 AM to 7 PM (last entry at 7:15 PM).

Question 6

What is the time interval between sessions?

Accepted Answer

Sessions take place every 30 minutes. In each session, two groups will be formed to embark on the experience with a 15-minute interval, these groups formed based on each visitor's arrival time.

Question 7

Is it a walking tour?

Accepted Answer

Yes - you will explore all the fans' favorite moments and immersive locations on foot. If you have any questions about accessibility, please contact us here.

Question 8

Do I need to have watched all episodes of Stranger Things?

Accepted Answer

No, but if you do, your experience will be much better.

Question 9

Will there be strobe lights?

Accepted Answer

This experience contains sequences of flashing lights, which may affect customers with photosensitive epilepsy or other photo sensitivities.

Question 10

Will food and drinks be available for purchase on-site?

Accepted Answer

Snacks, soft drinks, and alcoholic beverages will be available for purchase during the experience at the Mix-Tape.

Question 11

Will products be available for sale?

Accepted Answer

Yes, you will have the opportunity to purchase exclusive products during the experience.

Question 12

Is it allowed to return to rooms I've already visited?

Accepted Answer

No, it is not allowed to return to rooms once you have already passed through.

Question 13

How much do tickets cost?

Accepted Answer

Tickets are priced starting from R$42.50 (half-price).For more information click here

Question 14

What are the different types of tickets?

Accepted Answer

The following tickets are available for purchase:

Standard Ticket: With full-price and half-price options

Hero Tickets: Single price. Includes bag, credential, cord and drink with exclusive cup

Super Hero Ticket: Single price. Includes bag, credential, cord, drink with exclusive cup and exclusive gift

Question 15

How can I buy my tickets?

Accepted Answer

Tickets can be purchased:

On the Fever app, available on Google Play and Apple Store

On theFever website.

Question 16

From what age do children pay?

Accepted Answer

Children from 5 years old up to 17 years old pay half-price by presenting only their ID. Entry is not allowed for children under 5 years old.

Question 17

Half-price benefit?

Accepted Answer

The exhibition guarantees a half-price benefit for public institution teachers (federal, state, and municipal), PCDs plus one companion, students, blood and marrow donors, and seniors. See here for more information about the half-price benefit and the necessary documents.

Student Identification Card (CIE) or nationally standardized student document, with the following requirements:

Full name and birthdate of the student;

Recent photo of the student;

Name of the educational institution in which the student is enrolled;

Grade level;

Valid until March 31 of the year following its issuance.

Question 18

Can I buy tickets on the spot? Is there a physical box office?

Accepted Answer

Yes, you can buy your ticket at our official point of sale located at Shopping Eldorado. Subject to availability

Question 19

Can I reschedule my tickets for another date/time or upgrade/downgrade my ticket?

Accepted Answer

As determined by the Consumer Protection Code, the cancellation of the order must be requested within 7 calendar days, counted from the date of purchase confirmation.

For purchases made less than 7 days before the event date, the maximum cancellation period is up to 48 hours before the event. Cancellations requested on the day of the event, or outside the established deadlines, will not be processed.

To request the cancellation of your purchase made through the website, contact us here.

Note: Each ticket is valid only for the day, time, and location for which it was issued, and it is not possible to change any purchase data after completing the purchase. If it is necessary to change any purchase data, it will be necessary to request a complete cancellation and make a new purchase.

Question 20

Can I transfer my ticket to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. Just click on Transfer tickets in the Tickets tab of the Fever app. Contact us for more information. Don't forget to include your ticket order number.

Question 21

What is the refund policy?

Accepted Answer

Tickets are generally non-refundable. The terms and conditions of non-refundable tickets are agreed upon before the purchase. However, in special circumstances, you can contact us and our user support team will process your request. Don't forget to include the ticket order number.

Question 22

I can't find my ticket. What can I do?

Accepted Answer

You can find your ticket with the QR code on the Fever app, in the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account you used to purchase the tickets. If you still need help finding your ticket, contact us.

Question 23

Do I need to print my ticket?

Accepted Answer

No, ticket validation will be done through your phone, directly on the Fever app.

Question 24

Can I pay for my ticket with cash?

Accepted Answer

Yes, at the box office located at Shopping Eldorado.

Question 25

Can I request a refund after they've been used?

Accepted Answer

Once tickets have been validated, refunds cannot be requested.

Question 26

How does the Geek Pride Week promotion work?

Accepted Answer

From 21/05 (Tuesday) to 24/05 (Friday), enjoy the Combo 4 promotion: when purchasing 4 tickets of the same category (Full, Hero, or Super Hero), each ticket has a discount of R$15.00.

Question 27

Which ticket categories are valid in the promotion?

Accepted Answer

Full, Hero, and Super Hero categories.

Question 28

Can there be different categories in the Combo?

Accepted Answer

No. The promotion is only valid for combos with the same ticket category. For example: 4 full tickets or 4 Heroes or 4 Super Heroes.

Question 29

How do I purchase the promotion tickets?

Accepted Answer

On the website or at the physical box office. On the website, you need to select the Combo 4 ticket type and pay attention to all the rules.

Question 30

How does the Cosplay Day promotion work?

Accepted Answer

Every Tuesday, paying customers who come dressed in cosplay as characters from the series Stranger Things will receive a second ticket for the same day.

Question 31

How do I participate in the Cosplay Day promotion?

Accepted Answer

Simply present your ticket at the box office on the day of your session 30 minutes in advance and claim the second ticket. If there is no availability for the same session, tickets can be exchanged for another session on the same day.

Question 32

Is the second ticket offered by the promotion for Hero or Super Hero tickets the same category as the purchased ticket?

Accepted Answer

No. The second ticket offered in the promotion is a regular ticket, regardless of the category of the paying customer's ticket. Subject to availability for the same session.

Question 33

What happens if the session for the paying ticket is sold out?

Accepted Answer

If your session is already full, tickets can be exchanged for another available session on the same day only.

Question 34

Can I use the ticket offered in the promotion on another day?

Accepted Answer

No. The offered ticket is only valid for the same day as the paid ticket.

Question 35

Does the costume personification have to be from the 80s?

Accepted Answer

No. The costume customization must be visually perceptible and compatible with the characters from the series in any of the seasons.

Question 36

Will customized Stranger Things-themed shirts be considered cosplay?

Accepted Answer

T-shirts of any kind from the Stranger Things franchise are not considered cosplay costumes.

Question 37

Does the person using the ticket offered in the promotion also need to be dressed in cosplay?

Accepted Answer

It's not mandatory. But it would be very fun if your companion was also in cosplay.

Question 38

What is the dynamics of the Labor Day promotion?

Accepted Answer

To enjoy the holiday with family, in sessions until 5 pm, children under 12 accompanied by a paying adult do not pay to experience an Adventure in Hawkins!

Question 39

How many children can I bring per paying ticket?

Accepted Answer

The promotion is valid for 1 free child per paying adult.

Question 40

Which ticket categories are valid for the paying ticket?

Accepted Answer

All categories except for the half-price ticket. It is necessary to select the Labor Day ticket to guarantee the benefit.

Question 41

What is the ticket category offered?

Accepted Answer

Regardless of the category of the paying ticket, the offered ticket is always the standard category (full or half).

Question 42

Is this a suitable environment for children?

Accepted Answer

This experience is recommended for ages 12 and up. All children under 12 must be accompanied by a parent or legal guardian. Due to the nature of the experience and special effects, children under 5 are not allowed.

Question 43

What is the dress code?

Accepted Answer

Dress comfortably, as it is an interactive and walking experience.

Question 44

Do I need to arrive at the beginning of my scheduled session?

Accepted Answer

Yes, arrive 15 minutes before the time indicated on your ticket so we can ensure your entry into the experience at the correct time.

Question 45

What will happen if I arrive late?

Accepted Answer

Registration and ticket validation will close 5 minutes before the session start time. If you arrive too late for registration and ticket validation, unfortunately, we cannot guarantee your entry into the experience. 15-minute tolerance.

Question 46

Can I use my cellphone during the experience?

Accepted Answer

Taking photos and videos during the course is not allowed, but there will be plenty of opportunities for that in the post-experience area.

Question 47

What items are prohibited in the experience?

Accepted Answer

External food and drinks
Pets (ONLY service animals)
Coolers
Drones
Drugs and drug paraphernalia
Flammables (fireworks, explosives, flares, etc.)
Flashlights
Laser pointers
Professional cameras (with a detachable lens) - Smartphone cameras are allowed
Promotional items / unauthorized solicitations/vendors (including flyers, samples, giveaways)
Selfie sticks/tripods
Strollers
Toy guns / Water guns
Camcorders
Weapons (firearms, ammunition, knives, tasers, pepper spray, etc., including off-duty or concealed carry police officers).

Note: We do not tolerate touching, fighting, taunting, threatening comments, or gestures towards the cast members.

Question 48

Is it allowed to consume food and drinks within the experience?

Accepted Answer

No. The consumption of food and drinks after entry is not allowed, not even the consumption of liquids such as water and sodas. However, at the end of the experience, in the Mix-Tape area, there will be food and drinks available for purchase.

Question 49

Are there lockers available at the exhibition?

Accepted Answer

No. Entry with travel luggage or large items is not allowed. Small bags and backpacks are allowed after passing through security screening.

Question 50

Can I bring my pet?

Accepted Answer

Sorry, but pets are not allowed at the event venue. The only exceptions are service animals.

Question 51

Can I smoke at the event?

Accepted Answer

Smoking is not allowed (including electronic cigarettes, vaporizers, and similar devices). We also ask that you respect other guests.

Question 52

Will there be bathrooms available on-site?

Accepted Answer

Yes, there will be bathrooms available.

Question 53

Is there air conditioning?

Accepted Answer

Yes. The entire exhibition is air-conditioned.

Question 54

Are wheelchairs available for rent?

Accepted Answer

We have 2 wheelchairs available.

Question 55

Is there parking available?

Accepted Answer

Eldorado shopping center has parking, but availability is subject to availability and at a cost.

Question 56

What should I do if I have any questions about accessibility/special accommodations?

Accepted Answer

Contact us and we will guide you on the best way to assist you.

Question 57

What happens if I need help or want to make an emergency exit during the experience?

Accepted Answer

Let our team, who will be present throughout the experience, know and they will guide you to the exit. Unfortunately, you will not be able to rejoin the experience if you leave early.

Question 58

How do I get there?

Accepted Answer

More information here

Question 59

Does the experience offer accessibility features for the hearing or visually impaired?

Accepted Answer

For this experience, we won't have sign language interpreters or audio descriptions. The experience space will provide physical accessibility features. We are in the process of selecting professionals to provide greater access to our audience for future events and experiences.

Question 60

Do you offer press passes?

Accepted Answer

Yes, we do. Contact us at imprensa@eblast.com.br

Question 61

Is there any sponsorship opportunity?

Accepted Answer

Yes, we do. Contact us at imprensa@eblast.com.br

Question 62

Can I be an influencer for Stranger Things: The Experience?

Accepted Answer

We are looking for unique, creative, and passionate ambassadors willing to share their experience at Stranger Things: The Experience. Contact us at imprensa@eblast.com.br

Question 63

Can I bring backpacks and bags to the experience?

Accepted Answer

We suggest leaving valuables and personal items at home. For everyone's safety, all bags that enter or leave are subject to inspection.

Question 64

Do you keep lost items?

Accepted Answer

Lost items are kept and will be available at the exhibition venue during opening hours.

ELEVEN SESSION

VACATION IN HAWKINS

FRIEND'S DAY